T H E   R E T A I L   L E A R N I N G   S E R I E S

TRAINING PROGRAMS WHO HOURS Leadership Program Senior Management 16 Manager Development Program Middle Management 16 Working with Advanced MS Excel Middle Management 12 Shrinkage Management Managers & Supervisors 8 Store Operations Managers & Supervisors 16 Supervisor Development Program Supervisors 8 Selling with Confidence Supervisors & CSA 16 Indian Consumer Behavior Supervisors & CSA 16 Creating a Service Culture Supervisors & CSA 16 Complaint Handling & Service Recovery Supervisors & CSA 16 Certified Retail Professional - A Retail Induction CSA 20 Customer Service CSA 8 Creating a Professional Image CSA 8 Telephone Etiquette CSA 8 Communication Skills CSA 16         NTUC LearningHub is Singapore's largest Training Institute with over 25 years of experience in corporate training and with offices in Singapore, China and India. Since 2010, NTUC LearningHub in India has conducted various successful training programs for Retail brands in soft-skills as well as technical skills. NTUC LearningHub integrates industry practices and retail knowledge to results focused training programs. We engage experienced industry-trainers to achieve maximum training impact and skills enhancement.       Program enquiries: E-mail: Lawrence@rai.net.in Mobile: +91 9029089915

Retailers Association of India (RAI) 111/112, Ascot Centre, Near Hotel ITC Maratha, Sahar Road, Sahar, Andheri (E), Mumbai - 400 099 Tel.: + 91 22 28269527 - 28 Fax: + 91 22 28269536 Email: events@rai.net.in Website: www.rai.net.in