About ESOps:

Today's retailers face a number of challenges in delivering customer delight and maintaining customer loyalty. Having well-trained and knowledgeable employees using the right systems and processes can help give the cutting edge, one needs. Retailers Association of India (rai) is organizing a 2 day Workshop on “Excellence in Store Operations”, which focuses on the means of achieving great retail performance by virtue of enhancing the store productivity and profitability.

Who Should attend?

Aptly named ESOps, the 2 day Workshop is a learning platform for retailers, practicing Retail Professionals, Retail Supervisors and Store Owners from all sectors in retailing, who have a desire to imbibe and adopt proven best practices.

We have now restructured this Workshop with the following topics, to make it more focused and value added:

	Profitable Store Operations
	Building Store Brands in India
	Successful Merchandising and Buying Techniques
	Visual Merchandising in Retail
	Customer Experience Management
	Managing Human Assets in Retailing
	A Special Workshop on Team Work

Programme Schedule

Sr. No	City	Month/Year	Date
1	Bangalore	July 2009	08 - 09
2	Delhi	August 2009	19 - 20
3	Chennai	September 2009	08 - 09
4	Hyderabad	November 2009	10 - 11
5	Kolkata	February 2010	09 - 10

Click here to download Registration Form

For further information please contact : lawrence@rai.net.in