Retailers Association of India
presents
Today's retailers face a number of challenges in delivering customer delight and maintaining customer loyalty. Having well-trained and knowledgeable employees using the right systems and processes can help give the cutting edge, one needs. Retailers Association of India (rai) is organizing a two day Seminar on “Excellence in Store Operations”, which focuses on the means of achieving great retail performance by virtue of enhancing store productivity and store profitability.

Who Should attend?

Aptly named ESOps, the two day Seminar is a learning platform for Retailers, practicing Retail Professionals, Retail Supervisors and Store Owners from all sectors in retailing, who have a desire to imbibe and adopt proven best practices.

ESOps Course Module Content

Customer Experience Management
Profitable Store Operations
 Understanding Customer Expectations    Store Performance Reports
 Creating the Customer Service Culture   Techniques of Enhancing Retail Sales Profitability  
   Store Performance Parameters 
Visual Merchandising in Retail
Successful Merchandising & Buying Techniques 
 VM and Displays in Store Planning & Store Design   Planning Merchandise Mix / Category Management
 VM Conceptualization Buying Principles (Optimizing Efficiencies)
 VM as a ‘Silent Salesman’ Managing the Supply Chain
 Store Signage Applications
 
Building Store Brands in India
Managing Human Assets in Retailing
Understanding Store Customers
Retail Manpower Planning
Communication Strategies  Motivating Strategies
 Building the Store Brand  Enhancing Productivity
 Managing Private Labels
 

Special Feature

RETAIL FILMS

Date:
16 - 17 July 2008

Venue:
Bangalore

Course Fees
Rs.4000/*- only

rai Members
Rs.3000/*- only

Full time Students
Rs. 2000/*- only

* Plus 12.36% Service Tax

 
 
Cheque/Demand Draft Favouring Retailers Association of India (rai) payable in Mumbai
For registrations contact
Mr. Lawrence Fernandes - Director, Retail Learning   
     Mobile No.: 09324089915 | lawrence@rai.net.in         
Retailers Association of India (rai)
111/112, Ascot Centre, Next to Hotel Le Royal Meridien, Sahar Road, Sahar, Andheri (E),
Mumbai - 400 099 Tel.: + 91 22 28269527 - 28  Fax: + 91 22 28269536
email:events@rai.net.in website: www.rai.net.in